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​Refund & Cancellation Policy

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HB Wellbeing Solutions is committed to providing high-quality corporate wellbeing services. This Refund & Cancellation Policy outlines the terms for cancellations, rescheduling, and refunds.

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1. Trainings and Corporate Wellbeing Programs

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• Once a booking is confirmed and an agreement is signed, a deposit or full payment (as outlined in the service agreement) is required to secure your date and initiate planning.

• Cancellations made more than 14 calendar days in advance may be eligible for a 50% refund, minus any administrative or preparatory costs incurred.

• Cancellations made within 14 calendar days of the scheduled delivery date are non-refundable.

• We offer one opportunity to reschedule the training or program, provided at least 7 calendar days’ notice is given. Rescheduling is subject to facilitator availability and must be agreed upon in writing.

• No refunds will be issued for non-attendance on the confirmed date without prior agreement.

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2. Wellbeing Audits & Staff Surveys

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• Wellbeing audits and staff surveys are tailored services requiring significant time and planning.

• Once the design and setup process has begun, payments are considered non-refundable.

• If a client cancels before delivery of the audit or survey, a partial refund may be considered at the sole discretion of HB Wellbeing Solutions, minus any administrative and preparatory costs.

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3. Refund Process

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• Refunds, where applicable, will be processed within 10 working days via the original payment method.

Privacy Policy​

HB Wellbeing Solutions respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

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1. Data We Collect

We may collect and process the following information:

• Name, email address, company name, job title, and phone number (through enquiry forms, bookings, audits, and surveys).

• Survey responses (aggregated and anonymised wherever possible).

• Website usage data through cookies and analytics tools.

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2. How We Use Your Information

We use your data to:

• Respond to your enquiries and manage service requests.

• Deliver our corporate wellbeing services, including wellbeing audits, surveys, and trainings.

• Improve our website, services, and client communication.

• Fulfil legal obligations and enforce contractual terms.

We do not sell, trade, or rent your personal data to third parties.

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3. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., for subscribing to updates).

• Contractual necessity (e.g., to provide requested services).

• Legitimate interests (e.g., improving services, website security).

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4. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, or loss.

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5. Your Rights​

Under the UK GDPR, you have rights including:

• The right to access your data.

• The right to correct or update inaccurate data.

• The right to request deletion of your data ("the right to be forgotten").

• The right to object to certain types of processing.

• The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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To exercise any of these rights, please contact us at: contact@hbwellbeingsolutions.com.

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6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

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Cookie Policy

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1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enhance user experience by remembering preferences and providing aggregated, anonymous data for site

improvement.

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2. Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security.

• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

• Preference Cookies: Remember your website settings and preferences.

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3. How We Use Cookies

We use cookies to:

• Deliver core website functionality.

• Improve website performance and user experience.

• Analyse anonymous traffic patterns to enhance our services.

By continuing to browse this website, you consent to the use of cookies in accordance with this Cookie Policy.

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If you wish to restrict or block cookies set by our website, you can adjust your browser settings at any time. Please note that disabling cookies may affect the functionality of this site.

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Terms of Use​

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Effective from: 1st April 2024

By accessing and using the website www.hbwellbeingsolutions.com, you agree to the following terms and conditions:

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1. Intellectual Property​

All content, trademarks, graphics, logos, and materials on this site are the property of HB Wellbeing Solutions (Under Harmony and Balance)  unless otherwise stated. No part of this website may be reproduced, distributed, or transmitted in any form without our prior written permission.

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2. Acceptable Use

You agree not to:

• Use the website in a way that breaches any applicable local, national, or international law.

• Attempt to gain unauthorised access to the server or any databases connected to this website.

• Transmit or introduce viruses, malware, or any malicious content.

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3. Disclaimer of Liability

HB Wellbeing Solutions will not be liable for any direct, indirect, or consequential loss arising from your use of this website or reliance on its information.
We may update or change the content on our website at any time without notice.

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4. Limitations of Liability

To the fullest extent permitted by law, HB Wellbeing Solutions shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website, services, trainings, audits, or corporate wellbeing programs.

While we take every reasonable effort to provide high-quality services, results may vary depending on individual circumstances. Participation in our services is voluntary, and clients and participants retain full responsibility for their own wellbeing, health decisions, and workplace practices.

HB Wellbeing Solutions expressly disclaims liability for any physical, emotional, financial, reputational, or other damages allegedly arising from participation in any services offered, including but not limited to wellbeing audits, surveys, corporate training events, or consulting activities.

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5. No Guarantee of Results

HB Wellbeing Solutions aims to deliver high-quality wellbeing services and programs designed to enhance workplace wellbeing, employee engagement, and organisational culture. However, we make no express or implied guarantees regarding specific results, such as measurable health improvements, productivity increases, financial outcomes, or award recognitions.

Outcomes depend on numerous external factors, including but not limited to individual engagement, organisational environment, leadership implementation, and external conditions beyond our control.

Participation in our services is not a guarantee of any particular outcome.

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